Privacy Policy

Information We Collect

At seltrumaagency, we collect information that helps us provide better fundraising services to startups across South Africa. When you create an account, we gather basic details like your name, email address, company information, and contact details. We also collect information about how you use our platform, including which features you access and how you interact with fundraising opportunities.

Our platform automatically collects certain technical information when you visit our website. This includes your IP address, browser type, device information, and usage patterns. We use this data to improve our platform's performance and ensure a smooth experience for all users.

• Personal identification information (name, email, phone number)
• Company and business information for startups
• Financial information relevant to fundraising activities
• Technical data about your device and browser
• Usage patterns and platform interactions

How We Use Your Information

We use the information we collect to operate and improve our fundraising platform. Your personal details help us create and maintain your account, while your company information allows us to match you with appropriate funding opportunities. We analyze usage patterns to enhance our services and develop new features that benefit the startup community.

Communication is essential to our service, so we use your contact information to send important updates about your account, fundraising opportunities, and platform changes. We may also send educational content about fundraising strategies and market insights that could benefit your startup journey.

For security purposes, we monitor platform activity to prevent fraud and unauthorized access. This helps protect both individual users and the broader seltrumaagency community from potential threats.

Information Sharing and Disclosure

We take data sharing seriously and only disclose your information when necessary to provide our services or comply with legal requirements. When you participate in fundraising activities, certain information about your startup may be shared with potential investors who have signed confidentiality agreements.

We work with trusted service providers who help us operate our platform, including payment processors, email service providers, and analytics companies. These partners have access to your information only as needed to perform their functions and are contractually obligated to maintain confidentiality.

We may disclose information if required by law, such as responding to subpoenas or court orders. We'll notify you of such requests unless legally prohibited from doing so.

• Potential investors (with your consent and under confidentiality agreements)
• Service providers who help us operate our platform
• Legal authorities when required by law
• Business partners for joint fundraising opportunities

Data Security and Protection

Protecting your information is our top priority. We implement industry-standard security measures including encryption, secure servers, and regular security audits. All sensitive financial information is encrypted both in transit and at rest using advanced cryptographic protocols.

Our team undergoes regular security training, and we maintain strict access controls to ensure only authorized personnel can access your data. We also conduct regular vulnerability assessments and penetration testing to identify and address potential security risks.

While we take extensive precautions, no online system is completely secure. We encourage you to use strong passwords and keep your account information confidential. If you notice any suspicious activity on your account, please contact us immediately.

Your Rights and Choices

You have significant control over your personal information on our platform. You can access, update, or delete your account information at any time through your account settings. If you want to permanently delete your account, you can do so by contacting our support team.

You can opt out of marketing communications while still receiving essential account-related messages. We provide clear unsubscribe options in all marketing emails, and you can adjust your communication preferences in your account settings.

If you're located in certain jurisdictions, you may have additional rights including data portability, restriction of processing, and the right to object to certain uses of your information. Contact us to exercise these rights.

• Access and review your personal information
• Update or correct your account details
• Delete your account and associated data
• Opt out of marketing communications
• Request data portability or processing restrictions

Data Retention and Deletion

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is typically kept while your account remains active, plus a reasonable period afterward to accommodate any account recovery requests.

Financial records and transaction data may be retained for longer periods as required by South African financial regulations. We follow established data retention schedules and regularly review stored information to ensure we're not keeping data longer than necessary.

When information is no longer needed, we securely delete it using industry-standard data destruction methods. Some information may be retained in anonymized form for analytical purposes.

International Data Transfers

While seltrumaagency operates primarily in South Africa, we may transfer your information to other countries for processing and storage. We ensure that any international transfers comply with applicable data protection laws and maintain appropriate safeguards.

When we transfer data internationally, we use approved transfer mechanisms such as adequacy decisions, standard contractual clauses, or other legally recognized methods to protect your information.

Children's Privacy

Our platform is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete that information.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your account or via email. We encourage you to review this policy regularly to stay informed about how we protect your information.

The most current version of our privacy policy will always be available on our website with the effective date clearly indicated.